Frequently Asked Questions
ONLINE SHOPPING FAQS
I don’t have a Paypal account – can I still order products from your website?
Yes, you do not need to register for a Paypal account in order to shop on our website. Paypal offers two types of purchases:
1. Direct through Paypal account – if you do have a Paypal account you are able to make purchases without needing to enter your credit card info each time you order. Basically when you’re ready to make a purchase you login to your Paypal account and your purchase is almost immediate. O’Brien’s Music Store staff don’t ever come into contact with your credit card information, it is processed by Paypal and then they pay us.
2. You can choose to pay with credit card (on the Paypal website). Enter your card information and you can complete a full Paypal transaction without needing a Paypal account. Your credit card information is processed securely through Paypal’s ecommerce systems, used by more than 220 million people wordwide. O’Brien’s Music Store staff don’t ever come into contact with your credit card information, it is processed by Paypal and then they pay us.
If you have any questions about Paypal, feel free to visit their website: www.paypal.com
What is turn around time on receiving my package?
We ship right away – always within 48 hours from when your order is processed. Once your package leaves us its really in the hands of the fine folks at the post office. But based on past orders it seems as though Canadian orders will arrive at your door in 3-5 days from the time we send them. International orders can take anywhere from 1-4 weeks depending on how long it takes to pass customs in your country.
If you would like more specifics on how long shipping will take to get to you please feel free to email us at firstname.lastname@example.org or call (709) 753 8135
What is your return policy
We do accept returns within 30 days of shipping date. Shirts and clothing items can be returned only if they have been unwashed and unworn. CDs can’t be opened, shrink wrapping must be fully intact. We will exchange the item for another of equal value, or refund your money, however we can not refund your shipping fees. You will also be responsible for shipping of any exchanges.
If we ship you the wrong item you will have to return the package to us via standard mail only, along with a receipt of what you paid for shipping and we will refund your money upon receiving your return. We will re-ship the proper item and you will be emailed to confirm.
We always recommend calling or emailing us immediately if you feel you need to return a package for any reason. This way we know to keep an eye on our mailbox for the item and we can make sure we have your exchange or proper item in stock and put it aside for you. Our email is email@example.com and phone number is (709) 753 8135
How do I know my credit card number is safe with O’Brien’s Music Store?
First off, we’re a family owned and operated business, doing things the old fashioned way for nearly 100 years. But secondly, and most importantly, we don’t come into contacted with your credit card information at all when you order online. Please read the question above about Paypal, we let them handle all our online sales transaction, and with 220 million users they are the world’s leading and most trusted source for online sales.
Can I order by phone or email?
Of course, we understand that some people are still just a little more comfortable making their orders over the phone – anything you see for sale on our website you can also order by phone. In these cases we’ll take your credit card information over the phone and process it manually on our card machine while you wait. We can take your address and ship just the same as we would any online orders. Go ahead and call us at (709) 753 8135 in Canada (+1 709 753 8135 for International orders).
What will my purchase appear as on my credit card statement?
All online orders from this website will appear on your credit card as “OBRIENSMUSI”.